A professional musician whose cello was badly damaged in transit on a Qantas flight has praised the airline's response but is still investigating how the instrument came to be crushed in the first place.
Peter Hollo, a cellist who performs with the quartet FourPlay, said the cello, worth up to $8000, was travelling in a high-end hard case that was itself worth about $3000, made from carbon fibre and Kevlar composites by Tasmanian specialist Neil Laughlin.
Mr Hollo, 39, said it appeared the case had been "really seriously compressed" - "practically run over or something ... or dropped at a weird angle".
He discovered the damage on Friday afternoon after travelling on Qantas from Sydney to Tamworth to perform with FourPlay.
He said the cello, which he had owned since 2000, had previously survived extensive travel around Australia and overseas unscathed.
He was grateful to borrow a replacement cello from a local cello teacher in Tamworth to play the show. He said he has since been inundated with more offers to lend him replacement instruments.
He also praised Qantas ground staff, who he said "made it clear they are concerned about it and that they will cover it".
A Qantas spokesperson said Mr Hollo would now need to submit a quote to repair the cello, and that investigations into how it came to be damaged were continuing.
"It's rare that musical instruments or other fragile baggage are damaged in flight with Qantas and we very much regret that it has happened in this case."