CONFINED to a wheelchair life isn't easy for Karen Heald — and now she has been left with an incomplete home at Waterside estate after her builder went into liquidation in August.
The Werrington resident is one of many home owners left stranded by Complete New Homes.
Chantell Fuller brought the matter to the attention of Fairfax Media in August after she couldn't get answers about delays on her uncompleted home.
Building started two years ago and Ms Heald was told she would be in by last Christmas.
"I've been left with the shell of a house," Ms Heald said. "I have no bathroom, no kitchen, back door or walls and a hydrotherapy spa has to be put in. Ramps also have to be put in as I'm in a wheelchair."
"Everything was great at first," Ms Heald said. "Then something wasn't right. We waited a long time for things to be done."
Concerned about the delays, Ms Heald had asked a representative of the company if it was at risk of liquidation and was assured everything was fine.
"I'm angry and disappointed but not surprised," she said. "It's disheartening. I'm just grateful there's a roof over my house and I have been paying in stages and only for the things that have been completed."
Attempts to get a response from Complete New Homes have been unsuccessful.
Of 23 complaints NSW Fair Trading has received about Complete New Homes, 14 were reported in the past four months.
A spokeswoman said NSW Fair Trading had been working with the liquidator and the Home Warranty Insurance Fund.
"Consumers who have signed a building contract with Complete New Homes should immediately lodge an insurance claim with the home warranty insurer," she said.